Table of Contents
Statement of Organizational Commitment
FOR SENIORS ONLY INC.
is committed to ensuring equal access and participation for people with
disabilities. We are committed to treating people with disabilities in a way
that allows them to maintain their dignity and independence. We believe in
integration and we are committed to meeting the needs of people with
disabilities in a timely manner. We will do so by removing and preventing
barriers to accessibility and meeting our accessibility requirements under
the Accessibility for Ontarians with Disabilities Act and Ontario’s
accessibility laws.
FOR SENIORS ONLY INC.
is committed to meeting its current and ongoing obligations under the
Ontario Human Rights Code respecting non-discrimination.
FOR SENIORS ONLY INC.
understands that obligations under the Accessibility for Ontarians with
Disabilities Act, 2005 (AODA) and its accessibility standards do not
substitute or limit its obligations under the Ontario Human Rights Code or
obligations to people with disabilities under any other law.
FOR SENIORS ONLY INC.
is committed to excellence in serving and providing goods, services or
facilities to all customers including people with disabilities.
Our accessible customer service policies are consistent with
the principles of independence, dignity, integration and
equality of opportunity for people with disabilities.
Training
We are committed to training all staff and volunteers in accessible customer
service, other Ontario’s accessibility standards and aspects of the
Ontario Human Rights Code that relate to persons with
disabilities.
In addition, we will train:
a) all persons who participate in developing the organization’s policies; and
b) all other persons who provide goods, services or facilities on behalf of
the organization
Training of our employees and volunteers on accessibility
relates to their specific roles.
Training includes:
- purpose of the Accessibility for Ontarians with Disabilities Act,
2005 and the requirements of the Customer Service Standards - our policies related to the Customer Service Standards
- how to interact and communicate with people with various types
of disabilities - how to interact with people with disabilities who use an
assistive device or require the assistance of a service animal - how to use the equipment or devices available on-site or
otherwise that may help with providing services to persons with
a disability in office - what to do if a person with a disability is having difficulty in
accessing our businesses services
We train every person as soon as practicable after being hired
and provide training in respect of any changes to the policies.
We maintain records of the training provided including the
dates on which the training was provided and the number of
persons attending the training.
Assistive Devices
People with disabilities may use their personal assistive
devices when accessing our goods, services or facilities.
In cases where the assistive device presents a significant and
unavoidable health or safety concern or may not be permitted
for other reasons, other measures will be used to ensure the
person with a disability can access our goods, services or
facilities.
We ensure that our staff are trained and familiar with various
assistive devices we have on site or that we provide that may
be used by customers with disabilities while accessing our
services or facility.
COMMUNICATION
We communicate with people with disabilities in ways that
take into account their disability. This may include the
following:
Alternative text, consisting of larger text and bolder
lettering
Communication by phone
Email
For Seniors Only website
We will work with the person with disabilities to determine
what method of communication works for them.
SERVICE ANIMALS
We welcome people with disabilities and their service
animals. Service animals are allowed on the parts of our
premises that are open to the public and third parties.
When we cannot easily identify that an animal is a service animal, our staff
may ask for documentation (template, letter or form) from a regulated
health professional that confirms the person needs the service
animal for reasons relating to their disability.
A service animal can be easily identified through visual indicators, such as
when it wears a harness or a vest, or when it helps the person perform
certain tasks.
A regulated health professional is defined as a member of one
of the following colleges:
- College of Audiologists and Speech-Language Pathologists of
Ontario - College of Chiropractors of Ontario
- College of Nurses of Ontario (an RPN is on staff)
- College of Occupational Therapists of Ontario
- College of Optometrists of Ontario
- College of Physicians and Surgeons of Ontario
- College of Physiotherapists of Ontario
- College of Psychologists of Ontario
- College of Registered Psychotherapists and Registered Mental
Health Therapists of Ontario
If service animals are prohibited by another law, we will do the
following to ensure people with disabilities can access our
services
- explain why the animal is excluded
- discuss with the customer another way of providing our service
SUPPORT PERSONS
A person with a disability who is accompanied by a support
person will be allowed to have that person accompany them
on our premises.
No fee will be charged for support persons as a support
person will be assigned to a person with a disability while on
the premises.
EMPLOYMENT
We notify employees, job applicants and the public that
accommodations can be made during recruitment and hiring.
We notify job applicants when they are individually selected to participate
in an assessment or selection process that accommodations are available
upon request.
We consult with the applicants and provide or arrange for suitable
accommodation.
We notify successful applicants of policies for accommodating employees
with disabilities when making offers of employment.
We notify staff that supports are available for those with disabilities as soon
as practicable after they begin their employment.
We provide updated information to employees whenever there is a change
to existing policies on the provision of job accommodation that take into
account an employee’s accessibility needs due to a disability.
We will consult with employees when arranging for the provision of suitable
accommodation in a manner that takes into account the accessibility needs
due to disability.
We will consult with the person making the request in determining the
suitability of an
accessible format or communication supports specifically for:
a) information that is needed in order to perform the employee’s job; and
b) information that is generally available to employees in the workplace
Where needed, we will also provide customized emergency information to
help an employee with a disability during an emergency.
With the employee’s consent, we will provide workplace emergency
information to a designated person who is providing assistance to that
employee during an emergency.
We will provide the information as soon as practicable after
we become aware of the need for accommodation due to the
employee’s disability.
We will review the individualized workplace emergency
response information:
a) when the employee moves to a different location in the organization;
b) when the employee’s overall accommodations needs or plans are
reviewed; and
c) when the employer reviews its general emergency response policies.
We have a written process to develop individual
accommodation plans for employees.
We have a written process for employees who have been
absent from work due to a disability and require disability-
related accommodations in order to return to work.
Our performance management, career development and
redeployment processes take into account the accessibility
needs of all employees.
Note: This only applies to organizations that already have
these processes in place.
Accessability Compliance Report AODA
Accessible Customer Service Feedback Process
For Seniors Only INC in Sudbury is committed to accessibility as it pertains to the Accessibility for Ontarians with Disabilities Act (AODA) 2005 and the Integrated Accessibility Standard Ontario Regulation 191/11. This includes feedback as to how services are provided to persons with disabilities. Persons with disabilities can contact For Seniors Only INC by:
Telephone 705-522-0679
Mail – For Seniors Only Inc
1894 Lasalle Blvd Unit B
Sudbury, ON
P3A 2A4
Email – contact@forseniorsonly.ca
Accessibility Customer Service Feedback Form
Feedback Process
For Seniors Only INC welcomes feedback oh how we provide accessible customer service. Customer feedback will help up identify barriers and respond to concerns. Feedback my be provided in the following ways:
Feedback may be provided in the following ways:
Telephone 705-522-0679
Mail – For Seniors Only Inc
1894 Lasalle Blvd Unit B
Sudbury, ON
P3A 2A4
Email – contact@forseniorsonly.ca
Accessibility Customer Service Feedback Form
All feedback, including complaints, will be handled in the following manner:
Feedback will be directed to the General Manager
Customers can expect to hear back in two days.
ensures our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.
All feedback, including complaints, will be handled in the following manner:
Feedback will be directed to the General Manager
Customers can expect to hear back in two days.
ensures our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.
Information and Communications
We have a process for receiving and responding to feedback and the process is accessible to persons with disabilities upon request.
We communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports:
a) in a timely manner, taking into account the person’s accessibility needs due to disability; and
b) at a cost that is no more than the regular cost charged to other persons.
We will consult with the person making the request in determining the suitability of an accessible format or communication support
The policy sample template has been offered to help you establish policies so if it is missing key elements, your policy is not complete.
This audit scope only touches on a few key legal requirements. Please review the regulation to understand legal obligations to ensure your policy document is complete.
Notice of Temporary Service Disruption
In the event of a planned or unexpected disruption to service or facilities, For Seniors only INC will notify customers on the same day as the disruption, it will be posted to our website, at our only location, and customers can be emailed with information about the disruption.
Disruption will include our office at 1894 Lasalle Blvd Unit B Sudbury, ON P3A 2A4.
Customers can access our email with inquiries at: contact@forseniorsonly.ca
Or our website at www.forseniorsonly.ca or by telephone at 705-522-0679 which is answered 24-7, 7 days a week.
Requesting Documentation
For Seniors Only INC provides documents / information through email or by phone or by written format which can be picked up, mailed or delivered to the person requesting it. The information for the request is found on the website at www.forseniorsonly.ca The request can be made by email at: forseniorsonly.ca or by calling 705-522-0679 or through the website at: forseniorsonly.ca
Documents are available at no cost to the client.
Documents can be provided within 2 business days except if mailing, then the required time to mail should be taken into consideration.
For Seniors Only INC will cover the cost of postage or delivery charges should this be necessary.
The customer making the request for documents can advise how they would like to receive the documents and in which format, and where the documents need to be delivered.
We will consult with the person making the request in determining the suitability of an accessible format or communication support.
If the organization determines that information or communications are unconvertible, the organization shall provide the requestor with:
a) an explanation as to why the information or communications are unconvertible; and
b) a summary of the unconvertible information or communication posted to the website